Version 1.2 - update 22.09.2023

Data protection declaration

This data protection declaration applies to the website.

The provisions of this data protection declaration take precedence in the event of any contradiction whatsoever between these and the other contractual terms and conditions or Mater Fondazione's general terms and conditions applicable to the remainder.

Data protection is a matter of trust, and trust is important to us. We respect your personality and your privacy. At the same time, we strive to ensure that your personal data is protected and processed in accordance with the law.

Your consent to the processing of your personal data is important to us. This data protection declaration provides comprehensive information on our data processing methods. It is then up to you to decide whether or not you wish your data to be processed.

This data protection declaration covers both past and future information. If you agree to the processing of your personal data, this will apply not only to information we collect in the future, but also to information already stored with us. This applies in particular to personal data collected and processed in the context of launch programs (e.g. codestop18 campaign).

When, in this data protection declaration, we refer to the processing of your personal data, we mean any operation relating thereto. For example, we may

  • the collection
  • data entry
  • management
  • use
  • transmission
  • disclosure or
  • the deletion of your personal data

We collect personal data so that we can offer our customers better services. We are convinced that if we, as a company, focus our activities on our customers' wishes and needs, we will make their daily lives easier. Such improved services can consist of the following:

  • optimizing the location of our services to stay close to our customers,
  • define the range of services according to customers' needs, personalize communication with customers to make it easier for them to make choices that meet their needs,
  • simplify processes such as purchasing and reservations, so you can achieve your objectives more quickly.
    How do we protect your personal data?

We have the technical and organizational means to guarantee the security of your personal data. In this way, we are able to protect your session and personal data against the risks of unauthorized and illegitimate processing and/or against the risks of unintentional loss, modification, disclosure or access. However, you should be aware that the transmission of information via the Internet and other electronic media involves certain security risks, and that we cannot guarantee the security of information transmitted via these channels.

    How long do we keep data?

We retain your personal data for as long as we deem necessary or appropriate to ensure compliance with applicable laws, or for as long as it is necessary for the purposes for which it was collected. We will delete your personal data as soon as it no longer serves any useful purpose, and in any event on expiry of the maximum retention period laid down by law.

    What are your rights regarding your personal data?

You are entitled to assert your data protection rights at any time. In particular, you are entitled to request information about your stored personal data, to have it corrected or supplemented, to object to its processing or to demand its deletion. Please refer to the section below entitled "How to contact us" for contact details. We reserve the right to communicate with you electronically (in particular by e-mail) on the above subjects.

    How to contact us

If you wish to exercise your rights in relation to your personal data or if you have any questions or concerns about the way in which your personal data is processed, you can contact us as follows: Mater Fondazione, We will endeavor to respond to your questions or concerns without delay.

    Who is the holder of the data file?

We are required by law to inform you of the name of the owner of the file containing your personal data. This is Webflow, Inc. a Delaware corporation at 39811th Street, Floor 2, San Francisco, CA 94103.

    When do we collect personal data?

We collect your personal data when we have contact with you, i.e. in many different situations. This is the case, for example, in the following circumstances:

  • you visit our premises;
  • you buy our products or use our services in our centers or via our Internet pages,
  • you take part in our courses, seminars or other training programs;
  • you request a service from our after-sales department;
  • you order and use one of our customer or loyalty cards;
  • you receive a newsletter or other advertising relating to our goods and services;
  • you participate in offer;
  • you take part in one of our market surveys or opinion polls;
  • you use our Internet pages and Apps for mobile devices, our offers on Internet platforms, multimedia portals or social networks, or communicate with us or third parties via these channels;
  • you communicate with us by telephone, fax, e-mail, voice information, text messaging (SMS), multimedia messaging (MMS), video information or instant messaging (IM);
  • your cell phone connects to our WLAN in our centers;
  • you come into contact with us during special events, promotional activities, sponsorship activities or cultural and sporting events.
    What personal data do we collect?

7.1 Personal data:

  • first and last name;
  • date of birth and age;
  • home;
  • household size;
  • billing address;
  • delivery address;
  • credit card and account information;
  • phone number(s);
  • e-mail address(es);
  • information concerning subscription to newsletters or other advertising media;
  • consent to receive advertising;
  • online customer account information (including opening date, user name, portrait photos);
  • photos or videos taken in the centers showing customers.

7.2 Customer activity data:

  • contract-related data (including date, nature and content of contract, parties to contract, contract duration and value, and claims based on contract);
  • purchase information (including date, place and time of purchase, type, quantity and value of goods or services purchased, basket, interrupted basket, payment methods used, paying office, purchase history);
  • customer service information (including returns, refunds, complaints, warranty claims, information on service deliveries);
  • session data relating to the consultation of our web pages, Apps for mobile devices or offers on Internet platforms, multimedia portals or social networks (including duration and frequency of visits, preselected languages and countries, information concerning the browser and operating system of the computer, Internet protocol addresses, keywords and search results, evaluation issued);
  • location data when using mobile devices;
  • information concerning loyalty points accumulated by holders of customer and loyalty cards;
  • communications by telephone, fax, e-mail, voice information, text messaging (SMS), multimedia messaging (MMS), video information or instant messaging (IM).
    Why do we process personal data?

We process your personal data for a variety of purposes. These fall into various categories. In particular, we may process all or part of your personal data for one or more of the purposes listed below:

8.1 Purpose of our goods and services:

  • preparation and sale of our products and services;
  • execution of orders and contracts, i.e. the sending of order confirmations, shipping and delivery operations, as well as delivery and invoicing operations;
  • organizing and running courses, seminars and training sessions;
  • organization and performance of customer service;
  • organization and implementation of e-learning programs (learning platforms);
  • organization and execution of market research and opinion polls;
  • checking the customer's solvency.

8.2 Customer communication goals:

  • preparation, management and execution of customer communications by mail or electronic means;
  • commercial communication by post as well as by telephone, fax, e-mail, voice information, text messaging (SMS), multimedia messaging (MMS), video information or instant messaging (IM);
  • evaluation of the use of our offers by telephone, fax, e-mail, voice information, text messages (SMS), multimedia messaging (MMS), video information or instant messaging (Instant Messaging) with regard to points such as type, frequency, duration and exact location of use.

8.4 Goals related to customer behavior analysis:

  • optimizing the location of our stores and their product offering: this process takes place through individualized and personalized, but also anonymous and group-based survey and analysis of past and current customer behavior and shopping habits in our stores and other premises. This includes the establishment and analysis of location data, travel profiles and basket analysis;
  • individualized and personalized, as well as anonymous and group-based, recording and analysis of past and current customer behavior and purchasing habits when using offers on our web pages, mobile device apps, Internet platforms, multimedia portals and social networks;
  • identify, classify and analyze customers' current and potential needs and interests on an individualized and personalized basis - as well as anonymously and in groups;
  • individualized and personalized - but also anonymous and group-based - classification and analysis of customer behavior and customer potential;
  • statistical evaluation of customer behavior on the basis of anonymized customer data;
  • linking your newly collected personal data with those previously collected by us;
  • linking your personal data collected by us with personal data collected from you (including bonus programs) and data in the public domain, in order to improve our database and analyze customer behavior. Third-party data for profile enhancement purposes includes data from the Swiss Federal Statistical Office, calendar data and geodata.

8.4 Goals related to customer behavior analysis:

  • simplification of processes, in particular purchasing and booking processes, and use of findings from customer behavior analysis to constantly improve all goods and services on offer;
  • prevention of unnecessary advertising, based on the findings of a customer behavior analysis carried out with a view to individualized, personalized direct marketing;
  • sending individualized, personalized advertising by post or by telephone, fax, e-mail, voice information, text messaging (SMS), multimedia messaging (MMS), video information or instant messaging (IM);
  • individualized and personalized adaptation of offers and advertising on our Internet pages or Apps for mobile devices or in our channels on Internet platforms, multimedia portals and social networks.
    How do we use cookies?

On our web pages, we use "cookies", which are small text files that are stored on your computer or mobile device when you visit one of our web pages. We would like to provide you with comprehensive information on our use of cookies below.

9.1 Why do we use cookies?

Cookies are used to ensure the functionality of our web pages, such as the shopping cart function. In addition, we use cookies to tailor our Internet offering to your wishes as a customer and to provide you with maximum browsing comfort. We also use cookies to optimize our advertising. They enable us to offer you advertising and/or specific goods and services that are likely to attract your attention in the light of your use of our website. Our aim is to make our website as attractive as possible to you and to provide you with advertising that matches your interests.

9.2 Which cookies do we use?

Most of the cookies we use are automatically deleted from your computer or mobile device at the end of your browsing session (so-called session cookies). For example, we use session cookies to save your country or language selections and your shopping cart when you continue your Internet session on several pages.

In addition, we also use temporary or permanent cookies, which remain stored on your computer or mobile device beyond the end of the browsing session. Each time you revisit one of our web pages, your preferred data and settings will be automatically recognized. These temporary or permanent cookies, which remain stored on your computer or mobile device for between one month and ten years, are automatically deactivated at the end of the programmed time. They are used to make the use of our web pages more user-friendly, efficient and safe. They also enable you to receive information on the page you are visiting, selected according to your interests.

Cookies stored on your computer or mobile device may, under certain circumstances, allow us to send you advertising that is of real interest to you. These cookies from partner companies enable them to send you advertising of real interest to you. These cookies remain stored on your computer or mobile device for between one month and ten years, and are automatically deactivated at the end of the programmed time.

9.3 What data is stored in cookies?

No personal data is stored in the cookies we use. They cannot be attributed to any specific person. When a cookie is activated, it is assigned an identification number.

9.4 How can you prevent cookies from being saved?

Most Internet browsers automatically accept cookies when you visit a web page, but you can instruct your browser to refuse or accept them only after you have been asked. You can also delete cookies stored on your computer or mobile device by using the appropriate function in your browser. If you decide to refuse our cookies or those of our partner companies, you will not be able to view certain information on our web pages, nor will you be able to take advantage of certain functions designed to facilitate your browsing.

    How do we use log data?

When you visit our web pages, certain data about the use of your web browser is transmitted to us for technical reasons and stored in log files. This data includes the date and time you access our website, the name of the website you visit, the IP address of your computer or mobile device, the address of the website from which you accessed our website, the volume of data transmitted and the name and version of your browser.

The evaluation of log files helps us to improve our Internet offerings and make them even more user-friendly, to detect and rectify errors faster and to adjust server capacity. In particular, log files enable us to determine when our Internet offerings are most popular, and thus to provide you with the appropriate volume of data to ensure the best possible use.

    How do we use our website analysis tools?

In order to constantly improve and optimize our Internet offering, we use tracking technologies. These are web analysis tools that enable us to compile statistics and graphics on the use of our web pages. The usage data collected for this purpose is transferred to a specific server, which may be domiciled abroad, depending on the provider of the web analysis tool. In the case of the most commonly used web analytics tool, Google Analytics, the recorded data is transferred together with the abbreviated IP address, thus preventing any possibility of identification of individual devices. Google complies with the data protection regulations set out in the Swiss-U.S. Privacy Shield Framework and is registered with the Swiss-U.S. Privacy Shield program of the U.S. Department of Commerce (Information can be found here : HTTPS://WWW.PRIVACYSHIELD.GOV/SWISS-US-PRIVACY-SHIELD-FAQS). The IP address transmitted by your browser as part of Google Analytics is not shared with other data. Data may only be forwarded to third parties by Google in accordance with statutory provisions or within the scope of the data processing mandate.

If we use other website analysis tools from our partners, the data collection procedure will be basically the same.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website without the prior consent of Google. You can prevent the recording of data about your use of the website (including your IP address) generated by cookies for Google, and the processing of this data by Google, by downloading and installing the browser plug-in available at HTTPS://TOOLS.GOOGLE.COM/DLPAGE/GAOPTOUT?HL=EN. Further information on Google Analytics and data protection is available at HTTPS://TOOLS.GOOGLE.COM/DLPAGE/GAOPTOUT?HL=EN or HTTP://WWW.GOOGLE.COM/INTL/EN/ANALYTICS/PRIVACYOVERVIEW.HTML

    How do we use social plugins?

Our web pages use social plugins, for example from the social networking service providers Facebook, Twitter or Google+. These plugins are identified by the provider's logo and may consist of buttons such as "Like", "Google+" or "Twitter".

If you call up our web pages containing such a plug-in, your browser will create a direct link to the provider's server. The content of the plug-in is transmitted directly to your browser by the provider's website, and is then integrated by the provider into the web page you are visiting. As a result of this plugin integration, the service provider is informed of what you have called up on the web page. And if you're already logged in, the provider can link your visit to your profile. When you interact with the plugin, for example by clicking on "Like" or entering a comment, the information in question will be transmitted directly by your browser to the service provider and stored on its server.

If you do not want the service provider to collect data about you via our website, you must log out of the service provider before opening our website. Please note that even if you are not logged in, service providers collect anonymized data via social plugins by installing a cookie on your computer. This data can later be attributed to your profile if you log in with one of the service providers at a later date.

If you are offered a login via a Social Login Service, such as "Facebook Connect", data will be exchanged between the service provider and our website. In the case of "Facebook Connect", this may include data from your public Facebook profile. By using such Login Services, you consent to the transfer of data.

For information on the purpose and scope of data collection and further processing by service providers, as well as on your rights to privacy protection and the possibility of deleting data, please refer to the data protection declarations of the service providers concerned:


If you do not want your personal data to be collected via cookies, you can set your browser settings to block cookies from third-party providers. Following this setting, the browser will not send any cookies to the server integrating content from other providers. As a result, other functions on our website may cease to function.

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